Oraan Watermark

Oraan’s privacy policy

Effective: 6 December 2023

At Oraan, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your information. By using our services and our mobile application available on Google Play Store, Huawei App Gallery, and Apple AppStore, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information we collect

When you use our services, we collect the following types of information:

  1. Personal information: We collect information that identifies you or can be used to identify you, such as your name, address, phone number, email address, and date of birth.
  2. Financial information: We collect financial information, such as your bank account details for your payouts, income information, and transaction history with Oraan, to provide our services.
  3. Device and usage information: We collect information about your device, such as the device type, operating system, and IP address. We also collect information about your usage of our services, including the date and time of your access, pages visited, and actions taken.
  4. App Permissions: In order to provide some of our services, we may collect information with your consent, for third-party integrations, such as Credolab Pte. Ltd., which requires access to your:
  • Installed apps
  • Web history and browser bookmarks

How we use your information

We use the information we collect to:

  1. Provide and maintain our services, including processing transactions and managing your account.
  2. Improve and personalize our services by understanding your preferences, interests, and usage patterns of the device and Oraan Committees
  3. Communicate with you about our services, including sending you updates, promotions, and other relevant information.
  4. Protect the security and integrity of our services by detecting and preventing fraud, unauthorized access, and other security risks.
  5. Comply with applicable laws, financial regulations, and legal processes.
  6. Conduct research and analysis to better understand our users and improve our services.

Sharing your information

Oraan is committed to ensuring the privacy and security of your personal data. We collect limited metadata from your Installed Applications, solely for the purpose of evaluating your Oraan Committee application and calculating a more accurate credit score. Your data is accessed only once and all personal identifiers are automatically removed and encoded into metadata, which cannot be used to reproduce the original data. We guarantee that your data will never be available to Oraan or any of our employees. To maintain the highest level of data protection, we securely transmit this metadata to CredoLab, a trusted credit analysis service provider. Oraan does not see or store your data. CredoLab analyzes the metadata and provides us with a risk score, which is used as part of our decision-making process to review your Oraan Committee application. Your data is safeguarded against unauthorized usage and disclosure.

We may share your personal information with third parties under the following circumstances:

  • Service providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, customer support, and data analytics.
  • Compliance with laws and legal processes: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
  • Business transfers: In the event of a merger, acquisition, or sale of our assets, we may transfer your personal information to the new owner.
  • With your consent: We may share your information with third parties when you have given us consent to do so, such as with our integration with Credolab Pte. Ltd. which requires access to your:
  • Installed apps
  • Web history & browser bookmarks

Protecting your information

We implement various security measures, including encryption, access controls, and secure storage, to protect your personal information from unauthorized access, disclosure, or loss. However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your information.

Your choices and rights

You have the right to access, update, and delete your personal information that we hold about you. You can manage your personal information by accessing your account settings or contacting us directly. You may also have the right to:

  • Request a copy of your personal information that we hold.
  • Request the correction of any inaccurate or incomplete personal information.
  • Object to the processing of your personal information for direct marketing purposes.
  • Request the restriction of processing or the deletion of your personal information under certain circumstances.

Third-party integrations

We have integrated with Credolab Pte. Ltd. to provide you with enhanced services. By enabling access to Installed Applications, CredoLab will collect data to better evaluate your application. This information is only accessed once, collected in the form of metadata, and used to calculate a more accurate risk score. By granting us permission, you acknowledge and agree that your information may be collected and processed by Credolab Pte. Ltd. according to their privacy policy.

Account deletion

You are entitled to request the deletion of your Oraan account. To make this request, complete this form or navigate to the settings page on the Oraan app on your phone. Once you make your request, we will process it in compliance with the regulatory requirements set out by the Security and Exchange Commission of Pakistan. The decision on how to proceed with your request will depend on your history with Oraan. In certain cases, this will mean that your personal and non-personal information will be maintained with us.
To read more about the process, please read our policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or mobile application, and the effective date of the changes will be indicated at the beginning of the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at support@oraan.com. By using our services and our mobile application available on Google Play Store, Huawei Appgallery, and Apple AppStore, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services or mobile application.